Minds2Xcel

Real Change, Lasting Results

For every behavior, there is most probably an explanation behind it. For many of us, to know WHY we behave in certain ways will enhance awareness of ourselves and improve on HOW we behave for the future. Minds2Xcel Academy is the platform for exploring and understanding the Science of Cognitive, Social and Organisation behaviors, so we can finesse the Art of creating more successful behaviors for people who want to make a difference in themselves, personally and professionally.

MINDS Centre

Through our MINDS Centre, Minds2Xcel will develop core capabilities with a full suite of interventions from Behavioural Profiling to Targetted Coaching. It aspires towards collaborative research and knowledge sharing, and be the Voice in developing successful 21st Century global skills.

KNOWLEDGE Centre

Through KNOWLEDGE Centre, you can access well researched practical tips to develop yourself and your organisation.

KNOWLEDGE CENTRE

Infusing knowledge into behavioral actions for long lasting results

Embracing the Millennials!

To my corporate partners who are passionately working with the Gen Ys, this is my advocacy – “The Gen Ys (Millennials) are our creation, so it’s our responsibility to embrace them. We cannot ever complain about our handicrafts!”. During my several engagements with organisations on the subject of “The Millennial Challenge”, I am indeed glad...

The Power of Perception: You ARE what others PERCEIVE!

Perception is an amazing thing. A double-edged sword that can help you cut through the maze of social dynamics; or one that can cut you down to size. Forming a perception about someone or something comes naturally to us, and we do it subconsciously, whether you want to or not; or even when you tell...

Watch Your Negativism! – Going beyond your Psychological Block

There’s the common perception that we tend to be more negative than positive. This is really not far from the truth. That’s why there’s ...

KNOWLEDGE CENTRE

Infusing knowledge into behavioral actions for long lasting results

The Power of Perception: You ARE what others PERCEIVE!

Perception is an amazing thing. A double-edged sword that can help you cut through the maze of social dynamics; or one that can cut you down to size. Forming a perception about someone or something comes naturally to us, and we do it subconsciously, whether you want to or not; or even when you tell...

Watch Your Negativism! – Going beyond your Psychological Block

There’s the common perception that we tend to be more negative than positive. This is really not far from the truth. That’s why there’s ...

Embracing the Millennials!

To my corporate partners who are passionately working with the Gen Ys, this is my advocacy – “The Gen Ys (Millennials) are our creation, so it’s our responsibility to embrace them. We cannot ever complain about our handicrafts!”. During my several engagements with organisations on the subject of “The Millennial Challenge”, I am indeed glad...

KEY SERVICES

Services, Workshops and Programmes for you and your Organisation

time

Workshop on The 15-Second Rule™ – Developing the Phenomenal Service Mindset (2 days)

The objectives of this workshop are to:

  • Understand and Employ the 15-second rule™ to a highly positive customer engagement from the start– Make it or Lose it!
  • Understand consumer psychology and how customers see you, and what you can do to influence the interaction.
  • Develop positive behavioral change through purposeful mindset shift. Know how to stop complaining or give excuses to avoid doing something. Grab the opportunity, take charge and take action.
  • Learn techniques to overcome limiting beliefs and behaviors preventing one from showcasing the CS Persona. Identify your personal blackholes (cultural, emotional, psychological barriers) preventing you from stepping up to create the “wow” experience for your customers.
  • Build the courage and techniques (M3Es) to be an astute communicator, and connect with people and customers. Learn to create positive optimism, and build relationships and trust with people and customers.
  • Equip participants with practical skills using the PSM Cube™ to enhance their personal effectiveness to step up to the Service Game.
Executive SMART

THE EXECUTIVE SMART WORKSHOP & COACHING

The interventions help professionals how to develop the acumen to thrive in cultural diversity. Modelling along the culturally influenced leadership prototype model, The Executive Smart adopts an Inside-Out philosophy to inspire the executives to aim for and achieve personal and professional excellence.

LEARNING OUTCOMES:

  • Learn the SMART Model to develop 6-CORE Behaviors of a Situationally Savvy professional to compete in a culturally diverse organization environment.
  • Build the Character Core and exude behavioral mastery- develop techniques for behavioral transformation and remove Negativism through positive psychology.
  • Equip professionals with behaviors, skills and techniques with related knowledge in Social Sciences; to enhance confidence and to excel in building relationships through the Art of Communicating and Connecting.
  • Develop Statements of Persona to create professional and personal brands and presence, along with defined behavior model for each persona.
  • Become Executive Smart for the New Millennium, and be equipped to win as a global player.

The workshop and coaching are highly participant-centered and are conducted with reference to life experiences and real situations. Employing understanding in social sciences to enhance key lessons, the interventions thrive on giving invaluable insights to participants to guide them to self-discovery.

time

Workshop on Executive Communication – Coaching to Lead, Leading to Connect & Inspire

The objectives of this workshop will help executive-participants to:

  • Define A Service Leader Mindset for Success for the Team
  • Become a greater cross-cultural communicator – bring the best out of a diverse team
  • Identify and go beyond your personal bias and blocks (cultural, emotional, psychological) to become a better leader-coach
  • Build the courage and techniques (M3Es) to be an astute communicator, and connect with team
  • Learn to be a Champion of Trust – Create positive optimism & influence to connect, motivate and build trust with team members

This workshop will provide the behavioral finesse to executive participants on the “What” and “How” to communicate, connect and inspire. The workshop adopts an advocacy to draw the power of Service inside out – seeing and treating team members as customers, so they subsequently extend great service experience to external business customers. This workshop adopts a pragmatic approach to enhance executive communications. It employs techniques adapted from applied psychology, NLP and neuroscience to bring better understanding on both the mindset and behaviors, so as to create sustaining behavorial enhancements. The session is very participant-centred. It will be conducted in a highly engaging manner with reference to life experiences and practicum based on real situations. It thrives on giving invaluable feedback to participants to guide them to discover themselves.

time

Post Workshop CE (Customer Experience) Coaching Sessions

Minds2Xcel ensures proper reinforcement of transfer of learning and behaviors back to the workplace for participants and focused teams for the purpose of:

  • Reinforcing The Phenomenal Service Mindset & behaviors based on the participants’ action plan and behavioral practices back in the workplace
  • Achieving peak performance through consistent behavioral practice and ownership of one’s action plan for change
  • Enhancing PSM capability through observing evidence-based behavior demonstration and regular real-time Customer Service feedback through planned evaluations (demonstration, mystery guests, and customer service level feedback)

Very situational-dependent, our PSM Coaching approach ensures the behavior interventions are applied appropriately in the context of back-in-the-workplace environment. This will allow the team or individuals to be coached to take ownership of one’s behavioral action plan. This approach allows the participants to take personal accountability for the change effort.

Executive-leaders are good or great at what they are doing – leading people, driving results and reporting healthy bottom lines to the Board and stakeholders. No doubt these are important for business sustainability. What ensure longevity of organization health then? That’s when leaders know the intricacies to bring the social organization to a high level of engagement. This requires leaders and mangers to be able to Coach and Connect, so as to Engage and Motivate.

Great communication acumen of leaders is the essence of organization success. Sending the right message across to the team/s, building commitment & trust, and enhancing motivation of the team members will go a long way. This is how leaders can bring the “Heart” into the system. It creates an ultimate inter-relational experience between the executives and team members. This workshop will provide the behavioral finesse to executive participants on the “What” and “How” to communicate, connect and inspire. The workshop adopts an advocacy to draw the power of Service Leadership inside out – seeing and treating team members as customers, so they can subsequently extend great service experience to external customers.

WHY CHOOSE US?

Choosing the right partner for your organisation
will make a huge difference

Beneath the Surface

We go deep into the psychology of an individual. Beyond surface layered actions to effect behaviorial change

Organisational Protocol

Like the work that we do? Want a system change in your oragnisation? Make it part of your company's DNA

Fast and Responsive

Service which are Fast and Responsive brings delight for everyone

Feel Relaxed

You're in good hands. Feel at ease with our seasoned professionals at work

MEET OUR TEAM

Delivering results for you

Joanthan Poh

Jonathan Poh

Executive Director

A Behaviour Architect who infuses the Art and Science of Successful Behaviors to unleash individuals' potential to achieve personal & professional success! A strong proponent of powerful "Inside-Out" Belief System to drive phenomenal Service Attitude for organisation and community.

Caroline Lim

Caroline Lim

Director

22+ years of consulting, training and curriculum development. She was instrumental in assisting her clients attained “Service Awards” in the Asia Pacific region. Consulted and Trained more than 5000 service professionals in Asia Pacific region.

Clement Koh

Clement Koh

Head of Technology

Technology specialist who creates cutting edge softwares and web applications. Take your training to a whole new level using technology

ALLIANCE PARTNERS

In collarboration to serve you better

ZUBER MOHD ISA

BriTay Asia

Prior to BriTay, Zuber was with Motorola Electronics as VP and Head of Human Resources for Motorola’s Personal Communication Sector, Asia Pacific. In this role, Zuber was responsible for leading every aspect of human resources management supporting a US$ 4 billion business.

Isabelle Claus
Isabelle Claus

Isabelle Claus Teixeira

Isabelle is bringing 20 years of international HR, Leadership Development and Organizational Development experience as well as her award-winning solutions in the field of executive transitions to her clients.

Connect with Minds2Xcel!

Do you want to know more? We’d love to hear from you!

Email

Jpoh@minds2xcel.com